Frequently Asked Questions

What is a group consultation?

These are consultations with a healthcare professional in a group setting. This means everyone can benefit from the collective questions and answers. They are commonly used in pregnancy care for example.

What is lifestyle medicine?

A well-researched approach to holistic healthcare, supported by the British Society of Lifestyle Medicine and Royal Colleges. Key pillars of lifestyle medicine include: physical activity and exercise, diet and nutrition, sleep, stress reduction, and mental health.

Who is in my group?

Around 5 to 8 other women who are seeking expert information for managing their health during the menopause life stage.

Do I really get medical advice?

You do! Receive personal medical advice from registered healthcare professionals specialising in menopause. HRT prescriptions are available too, if applicable.

Who is part of the Bia Care clinical team?

We work with specialists from the NHS to deliver personalised treatments. The team consists of doctors specialised in menopause care, dieticians, physiotherapists, and health coaches.

Are menopause group sessions and consultations right for me?

They’re suitable for anyone looking for menopause advice and those who are curious to learn from both clinicians and other women's experiences. Multiple sessions mean more in-depth conversations, diverse questions, and community building.

What does science say about group consultations?

Research has shown that receiving medical advice in a group setting increases participant's satisfaction, while sharing experiences with others reduces feelings of isolation.

Is the information I share safe?

Yes. When you join the programme you must sign a confidentiality agreement, so what’s discussed in the group sessions stays in the group sessions. The information you share online with us is held in a GDPR compliant way, using the latest security software. Please see our Privacy Policy for further details.

What if I can’t attend a session in my programme?

It’s recommended that you attend every session, but of course unexpected things can come up. If you won’t be able to attend a session, you’ll be able to notify your absence and check in with the group through the chat feature.

What happens if the internet connection fails during a group session or consultation?

If the internet becomes unstable for you or a Bia Care healthcare provider, we’ll reschedule the remaining time from the session or consultation. You won’t be charged again for this.

What happens if a non-menopause related health issue comes up?

If we can’t fully address your healthcare needs (e.g. additional examinations, investigations or treatment), we’ll let you know and see you are referred to the correct place with all the accompanying information. This is most often your GP.

Can I join if I’m not sure if I’m perimenopausal yet?

Of course. Our programme is open to anybody wanting to prepare for dealing with menopause—however in advance that may be and regardless of symptoms.

Can I join if I’m postmenopausal?

Absolutely. You can still implement beneficial lifestyle changes based on learnings from our programme. It can also be cathartic to debrief what you experienced in the past.

Can I join if I want treatment for non-menopause related health issues?

Not at the moment. Our programme is only for those with menopause symptoms or suspect they are experiencing menopause symptoms. Unfortunately we can’t treat general medical or women’s health issues.

I live outside of the UK, can I still join Bia Care?

People outside of the UK can't join at the moment. We hope to change this soon.

Can I get an HRT prescription through Bia Care?

Yes, you can receive a private prescription through Bia Care. If you decide you’d like to receive hormone replacement therapy (HRT), a doctor will determine which type is most suitable for you and then provide you with a prescription.

How can I be prescribed something without being seen in person?

This is known as telemedicine, which is the practice of delivering care remotely. Clinicians are permitted to provide diagnostic services to patients through online services. Prescriptions are dispensed through our pharmacy partner and delivered by 48-hour tracked Royal Mail.

How long does an HRT prescription last?

HRT prescriptions last 3 months. Patients will receive 3 months worth of medication at a time.

How do I get my HRT prescription renewed?

We schedule a follow-up with you 2.5 months after you begin medication. Bia Care will review your response to your medication—checking in on symptom relief and any side effects. You will be able to renew your prescription so you can receive more medication. Depending on the response to your current regime, we may adjust your dose or change your medication. If your current regime is working well, we may renew your prescription for a year. Every 3 months you will check in with a doctor through a short phone call or the chat app.

What if I’d like to change my HRT prescription?

You can always contact the Bia Care clinical team with any queries you have about your medication. Remember, it may take over 1 month after starting HRT before you can expect full symptomatic relief. If you would like to cancel your subscription, please email us at at least 30 days before your subscription renewal date.

Is the 90-minute consultation relevant to me if I’m not interested in HRT?

Definitely. After the consultation you will receive a personalised plan which includes advice on non-HRT treatment options, such as nutrition, physiotherapy, and mental health.

Hormone replacement therapy (HRT) is relevant during perimenopause & post menopause like hormonal birth control is pertinent during fertile years. So HRT is helpful to learn about as a treatment option, but it’s not desired by all women.

How do I pay for my chosen consultation?

Currently payment is made through a one-time payment when you book your consultation. The cost of the consultation is £85 full price.

How do I pay for my HRT prescription?

If you get an HRT prescription, you will be charged monthly by debit or credit card at the time you order it.

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