Cookie Policy

Who we are

When we refer to “BiaCare”, “we”, “us” or “the Company” in this Cookie Policy we are referring to Bia Health Limited (company number 12550542).

Whenever you use our website at (our “Site”) and our mobile application (our “App”) (theSite and the App collectively, “the Services”),information may be accessed through the use of cookies and similar technologies.

Throughout our Site we may include links to third-party websites, plug-ins, and applications. These other third-party websites may also use cookies or similar technologies in accordance with their own separate cookie policies.For privacy information relating to these other third-party websites, please consult their cookie policies as appropriate.

What are cookies?

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone, or other electronic device) when you use our Services. A cookie file is stored in your web browser and allows us or a third-party to recognise you and remember things like your personalised details or user preferences. They also help us learn more about how you use and access our Services so that we can make improvements and update features.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

What are “similar technologies”?

Where we refer to “cookies” in this policy, we mean cookies or similar technologies.

How do we use cookies? 

We use cookies to help us learn more about how you use and access our Services. These cookies allow us to count visits and where visitors have come from so that we can measure and improve the performance of our Services. They help us to know which pages and experiences are the most and least popular and see how visitors move around the Site and within the App.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Types of cookies

The cookies we place on your device fall into the following categories:

  • Strictly necessary cookies.  These cookies are necessary for the Services to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Services will not then work. These cookies do not store any personally identifiable information.
  • Performance cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most or least popular and see how visitors move around the Services. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Services and will not be able to monitor their performance.
  • Targeting cookies.  These cookies may be set through our Services by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.

The cookies we use

The table below provides more information about the cookies we use and why:

Third party cookies

All of the cookies described so far in this Cookie Policy are “first party cookies”, which means they are set and controlled by Bia Care. Occasionally, third parties may set cookies on our Site which we do not control. These are called “third party cookies”. This will happen where, for example, we have included embedded content on some pages of our Site. When you visit a page with embedded content, the third-party service provider may set its own cookies on your web browser.

This also applies if you choose to connect with our social media accounts by clicking on one of the social media buttons on our Site, as you may be sent cookies by these websites.

Please note that we do not control these cookies and cannot access them. Cookies can only be accessed by the party who originally set them. You should therefore check the third-party websites for more information about these cookies. We have listed some of these providers below and included a link to their cookie policies:

Facebook -

Instagram –

Linkedin –

Twitter -

Webflow -

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. You can learn more about how to block cookies by visiting Please note that if you block cookies completely, many websites will not work properly and some functionality on our site will not work at all.

Managing performance and targeting cookies

It is possible to opt out of having your browsing activity recorded by Google Analytics by clicking on this link. This will take you to Google’s website and generate a ‘no thanks’ cookie which will stop any further cookies being set by Google Analytics.

You can further manage the use of performance and targeting cookies and disable the sharing of data with partners for advertising purposes by clicking the privacy settings link in the footer of this page.

How to contact us

If you have any questions about this Cookie Policy or the information we hold about you, please contact us by email at

Changes to this Cookie Policy

This version was last updated on September 1st 2021. We may change this Cookie Policy from time to time and when we do, we will inform you by updating this section.


Who we are
As explained above, Bia Health Ltd (“we”, “us”, “Bia Care”) is running this programme and will be the “data controller” of any personal data and special categories of personal data that you provide us with, or we otherwise collect through your participation in this programme.
We can be contacted at 7 Bell Yard London WC2A 2JR or by emailing

How we will use your data
We need certain information from you in order to participate in this programme. As explained above, participation is entirely voluntary, and you can withdraw at any time. However, if you do not provide certain information when requested, we will not be able to provide the services to you.
We will use any personal data that you provide us with (e.g. when you complete our questionnaires, participate in chat sessions with healthcare professionals and other participants, submit questions to healthcare professionals, and provide feedback to us) solely for the purposes of delivering the programme and testing the service, as set out above more specifically in the Participant Information Page. 

What is our legal basis for processing your personal data?
We will use your personal data in the following circumstances:Where we need to perform the contract we are about to enter into or have entered into with you – i.e. our contract to make the programme of group menopause consultations available to you.

Where we need to comply with a legal obligation.
In the case of special categories of personal data (discussed further below), where you have provided your explicit consent.  

Who will you share my data with?
For the purposes of the programme, your personal data will only be shared as follows:
Bia Care programme leads and other limited authorised personnel at Bia Care (who have a specific need to access it in order to provide the services);
Healthcare professionals who we partner with to deliver the programme (who are regulated and subject to medical confidentiality);
Service providers who perform functions on our behalf to provide specific services (e.g. providing the messaging functionality within our mobile app, cloud-based hosting providers, and email service providers); and
External scientific partners, such as university researchers, who may carry out research and analysis following the programme. Please note that any data will be anonymised before it is shared with external partners for this purpose. 

Please be assured that our service providers are required to keep your personal data confidential and are not allowed to use it for any other purpose than to carry out the services they are performing for us.